Refund policy

 Return & Exchange Policy
At IIKON, we are committed to ensuring the highest quality for our apparel. If you are not entirely satisfied with your purchase, we are here to help.
 

Key Points of IIKON’s Return & Refund Policy

1. Eligibility for Returns

• Defective, misprinted, or damaged items → Eligible for free replacement or refund.

• Customer preference (wrong size, change of mind, etc.) → Not eligible for refund/exchange. Sellers must place a new order at their own cost.

2. Return Timeline

• Return request must be initiated within 2nd day of delivery.

• Refund/replacement claims must be submitted within 7 days of delivery with proof (unboxing video + images).

• NOTE : Unboxing Video" requirement in our policy helps drastically reduce fraudulent claims of "missing items" or "pre-existing damage
   * The item must be unworn, unwashed, and unused.
   * It must be in the original packaging with all tags intact.
   * Items with perfume scents, deodorant marks, or any signs of wear will be rejected and sent back to the customer.

3. No Costs

• Refunds  processed within 5–7 business days via the original payment method.

• Proof required: Claims without unboxing video + images are rejected.

• Strict deadlines: Requests after 7 days (refunds) or 5 days (reverse pickup) are not accepted.

• No custom return address: All returns go to Qikink’s warehouse.

• Seller responsibility: Customer preference returns and incorrect address issues are fully borne by the seller.